Question 1

Is there a payment trial?

Accepted Answer

No. The browser extension provides one 72-hour trial without a payment method, shared by PDF and PNG. Each format does not start its own trial. Monthly and yearly subscriptions charge immediately at checkout.

Question 2

What is the yearly price?

Accepted Answer

Yearly Pro costs $34.56 USD, equivalent to $2.88 per month when billed annually.

Question 3

How does lifetime access work?

Accepted Answer

Lifetime Pro is a one-time $68.88 USD purchase for permanent access to the current Pro PDF and PNG export entitlement. It does not renew.

Question 4

How do I cancel?

Accepted Answer

Open Billing in your dashboard and use the Stripe customer portal. Cancellation stops future renewals and access continues through the current paid period.

Question 5

Can I request a refund?

Accepted Answer

Non-technical refund requests are generally not accepted. If a technical issue prevents normal use and remains unresolved after reasonable support, contact us for manual review within five business days. Mandatory consumer rights still apply.

Question 6

What should I do if exports stop working after a ChatGPT update?

Accepted Answer

ChatGPT is updated regularly, and changes to its pages or APIs may occasionally affect ChatMark exports. If an export fails, content is missing, or formatting looks incorrect, please use the Contact link at the bottom of the page to let us know. We’ll investigate and adapt as quickly as possible. Thank you for your patience while we work on a fix.

Feature	Free	Pro
Copy MD and download Markdown	Unlimited	Unlimited
Message selection	Included	Included
Searchable PDF	Shared 72-hour trial	Unlimited
PNG image export	Shared 72-hour trial	Unlimited
Linked devices	—	Unlimited

Markdown is free. PDF and PNG are Pro.

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Subscriptions, lifetime access, and refunds